| ISI provides a number of training offerings
to its customers and partners. We have a variety of formats, each
designed to meet our customers’ specific needs. Just click
on one of the options below to read more:
Want an ISI
Trainer to come to your facility?
ISI offers onsite training at our customers’ locations. Training
sessions are typically one day in length. Onsite training uses your
installed ISI product, offering the following advantages:
- Training is customized to your environment and your company’s
stated use of the system, i.e. does your company use the product
for bill-back; to track use and abuse of the phones; to track
productivity; to analyze traffic?
- Examples and exercises are specific to your particular configuration
- Hands-on training is focused in the specific areas of most
concern to you
- Questions are answered with demonstrations on your installed
product
- If multiple people require training on the ISI product, it
may be more economical for one ISI Trainer to travel to your location
than to send multiple staff members to ISI’s training facility
Want to train
at ISI’s training facility in Schaumburg, IL?
ISI offers classes at its training facility in Schaumburg, IL (northwest
suburb of Chicago, IL). Classes are typically one and one-half days
in length. Training at ISI’s facility offers the following
advantages:
- You are away from your desk and office, providing you with fewer
distractions
- If other customers are in attendance at the training class,
you have the opportunity to network and to understand how other
customers use the ISI product
- Since the training covers all areas of the product, not just
those your company currently uses, new ideas are introduced
- What’s not to love about Chicago pizza, corn-fed Midwest
beef, a spectacular skyline and lakefront and world-renowned museums?
Stay over a weekend to take advantage of all Chicago and its suburbs
has to offer!
Short on Time? Try Web-based training!
ISI offers web-based training courses designed to focus on specific modules. Courses are
typically 30 minutes to 2 hours in length. Web-based training offers the following advantages:
- No need to sit through a full training class, if you only need
assistance in one specific area of the product
- A 30-minute to 2-hour course is easier to accommodate into
your schedule than a day or more for a full training class
- You can participate in the web-based course from the comfort
of your own office/desk
- Depending on the number of attendees enrolled in the specific
web-based course, you may have a customized one-on-one training
session with our Trainer or attend a session where you can take
advantage of the questions and implementation strategies of other
customers. In either case, it is a great, lower-cost, opportunity!
- The following Infortel® Select web-based, instructor-led courses are available:
- Basic Reports Course
- A 1-hour course designed to enable trainees to create useful and meaningful
reports in Infortel® Select. You will learn how to plan, create and
distribute reports.
- Advanced Reports Course
- A 1-hour course focused on the use of advanced report distribution methods,
including email merge and the report portal.
- Business Intelligence Reports
Course
- This 1-hour course provides information about using Infortel® Select to
provide critical information to assist in running and providing businsess
management practices pertaining to customer contact, customer service and
employee productivity.
- Dashboard Course
- Infortel® Select versions 7.4 and above offer customers customized views
of commonly requested information via a "dashboard". This 1-hour course
represents exciting options to customize the dashboard views for system
administrators and general users.
- Directory Course
- A 2-hour course offering instruction to make moves, adds and changes to the
Infortel® Select Directory database; assign applicable security rights; and
delete users. Additionally, the course offers instruction in the use
LDAP/Active Directory/Cisco Directory/TM Directory imports, as applicable.
- Pricing (Call Rating) Course
- A 1-hour course designed to educate system administrators about how
Infortel® Select rates calls; the numerous options available to customize
the rating of calls using the Infortel® Select software interface; and
the relationships between a jurisdiction table and trunk/gateway facilities
and users.
- Data Source Course
- This 1-hour course presents instruction on how to add additional data sources
(sites) to Infortel® Select, addressing directory, PBX filter selection,
trunk/gateway definitions and call rating considerations.
- Facilities Management
Course
- This 2-hour course provides an in-depth review of the Infortel® Select
Facilities Management module, including configuring warehouses, adding and
managing inventory, creating service requests (trouble tickets) and managing
security.
- General Overview Course
- This is available for customers who would like a general overview of the
system and the duration is based on the customer's needs (2-4 hours).
- Fee: $125 per hour based on course duration. Fees are
subject to change.
Are you an
ISI Dealer/Partner?
ISI offers technical Installation & Maintenance classes for
our Dealers/Partners, designed to provide in-depth knowledge of
our telemanagement solutions to those who need to install, train
and support ISI’s products. Installation & Maintenance
classes are typically four days in length and are usually held at
ISI’s training facility in Schaumburg, IL.
Want more details?
Contact Tamer Akture at
800.366.6550, ext. 264 for more information about which training
option will best meet your needs and its associated fees. ISI’s
Training group will work with you to find a mutually agreeable training
date!
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