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ISI provides a number of training offerings to its customers and partners. We have a variety of formats, each designed to meet our customers’ specific needs. Just click on one of the options below to read more:

Want an ISI Trainer to come to your facility?

ISI offers onsite training at our customers’ locations. Training sessions are typically one day in length. Onsite training uses your installed ISI product, offering the following advantages:

  • Training is customized to your environment and your company’s stated use of the system, i.e. does your company use the product for bill-back; to track use and abuse of the phones; to track productivity; to analyze traffic?
  • Examples and exercises are specific to your particular configuration
  • Hands-on training is focused in the specific areas of most concern to you
  • Questions are answered with demonstrations on your installed product
  • If multiple people require training on the ISI product, it may be more economical for one ISI Trainer to travel to your location than to send multiple staff members to ISI’s training facility

Want to train at ISI’s training facility in Schaumburg, IL?

ISI offers classes at its training facility in Schaumburg, IL (northwest suburb of Chicago, IL). Classes are typically one and one-half days in length. Training at ISI’s facility offers the following advantages:

  • You are away from your desk and office, providing you with fewer distractions
  • If other customers are in attendance at the training class, you have the opportunity to network and to understand how other customers use the ISI product
  • Since the training covers all areas of the product, not just those your company currently uses, new ideas are introduced
  • What’s not to love about Chicago pizza, corn-fed Midwest beef, a spectacular skyline and lakefront and world-renowned museums? Stay over a weekend to take advantage of all Chicago and its suburbs has to offer!

Short on Time? Try Web-based training!

ISI offers web-based training courses designed to focus on specific modules. Courses are typically 30 minutes to 2 hours in length. Web-based training offers the following advantages:

  • No need to sit through a full training class, if you only need assistance in one specific area of the product
  • A 30-minute to 2-hour course is easier to accommodate into your schedule than a day or more for a full training class
  • You can participate in the web-based course from the comfort of your own office/desk
  • Depending on the number of attendees enrolled in the specific web-based course, you may have a customized one-on-one training session with our Trainer or attend a session where you can take advantage of the questions and implementation strategies of other customers. In either case, it is a great, lower-cost, opportunity!
  • The following Infortel® Select web-based, instructor-led courses are available:
  • Basic Reports Course
    • A 1-hour course designed to enable trainees to create useful and meaningful reports in Infortel® Select. You will learn how to plan, create and distribute reports.
    Advanced Reports Course
    • A 1-hour course focused on the use of advanced report distribution methods, including email merge and the report portal.
    Business Intelligence Reports Course
    • This 1-hour course provides information about using Infortel® Select to provide critical information to assist in running and providing businsess management practices pertaining to customer contact, customer service and employee productivity.
    Dashboard Course
    • Infortel® Select versions 7.4 and above offer customers customized views of commonly requested information via a "dashboard". This 1-hour course represents exciting options to customize the dashboard views for system administrators and general users.
    Directory Course
    • A 2-hour course offering instruction to make moves, adds and changes to the Infortel® Select Directory database; assign applicable security rights; and delete users. Additionally, the course offers instruction in the use LDAP/Active Directory/Cisco Directory/TM Directory imports, as applicable.
    Pricing (Call Rating) Course
    • A 1-hour course designed to educate system administrators about how Infortel® Select rates calls; the numerous options available to customize the rating of calls using the Infortel® Select software interface; and the relationships between a jurisdiction table and trunk/gateway facilities and users.
    Data Source Course
    • This 1-hour course presents instruction on how to add additional data sources (sites) to Infortel® Select, addressing directory, PBX filter selection, trunk/gateway definitions and call rating considerations.
    Facilities Management Course
    • This 2-hour course provides an in-depth review of the Infortel® Select Facilities Management module, including configuring warehouses, adding and managing inventory, creating service requests (trouble tickets) and managing security.
    General Overview Course
    • This is available for customers who would like a general overview of the system and the duration is based on the customer's needs (2-4 hours).

    Fee: $125 per hour based on course duration. Fees are subject to change.

Are you an ISI Dealer/Partner?

ISI offers technical Installation & Maintenance classes for our Dealers/Partners, designed to provide in-depth knowledge of our telemanagement solutions to those who need to install, train and support ISI’s products. Installation & Maintenance classes are typically four days in length and are usually held at ISI’s training facility in Schaumburg, IL.

Want more details?

Contact Tamer Akture at 800.366.6550, ext. 264 for more information about which training option will best meet your needs and its associated fees. ISI’s Training group will work with you to find a mutually agreeable training date!

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