|
ISI is proud of its reputation in the
marketplace for providing excellent customer service to its customers.
As an ISO 9001 certified company, ISI maintains a high level of
quality that extends our excellent products through our customer
service!
Who do you call when you need help on your
system?
ISI's National Technical Assistance
Center!
ISI offers support from our National Technical Assistance Center from 7 am to 7 pm Central Time, Monday thru Friday, under the terms of the Premium Service and Support Agreement. This Center can be reached via a toll-free number (1.800.326.6183) or by opening a Service Ticket and is staffed with certified technicians proficient in Windows operating systems, networking functions and the Infortel product lines. These technicians are available to handle "routine" questions as well as handle any problems that may arise through to resolution.
More than 98% of trouble tickets are resolved
through remote diagnostic routines, which allow our technicians
access to not only the Infortel software application but to buffer
boxes, as well. Should the problem resolution require parts replacement,
these are normally available within 24 hours. ISI also maintains
a staff of Field Service Technicians, available for on-site visits,
should the need arise.
Please note the wealth of information, including Frequently Asked Questions, electronic Product Quick Reference Guides and more information about how to reach our National Technical Assistance Center on this Support page.
Sales Support
We value our partners and dealers
as business allies. For more information on becoming an ISI partner
or dealer, or to login to our Partner/Dealer websites, please visit
the Sales Support section of our
Site.
Looking for a Call Accounting Solution?
ISI's Infortel® Select is the answer. Low-cost, on-site, and Nortel options are available. Monitor your phone activity, reduce your expenses and boost employee productivity.
For more information, click here.
|
