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Please contact
Mark McNeill for more information about this press release.
| 03/19/08 |
ISI Telemanagement Solutions announces support
for Avaya Survivable CDR |
Infortel® Select Call Accounting can
poll Call Detail Records (CDR)
even when the switch, server or communications links fail.
SCHAUMBURG, Illinois, March 19, 2008— ISI Telemanagement
Solutions, Inc., a leading global provider of comprehensive cost
management solutions for voice, data, wireless and integrated communications,
and an Innovator Member of the Avaya Developer Connection Program,
today announced the launch of a new feature aimed at maintaining
critical call reporting functionality in the event of a partial
switch or communications link failure. Infortel® Select, ISI’s
industry-leading telecom cost management software, is one of the
only solutions of its kind to be able to automatically log into
the Survivable Call Detail Records (CDR) modules on the Avaya G700
and gather CDR for management reporting as if the switch were still
fully functional.
Laura Dritt, ISI’s Director of Product Management, said,
“Prior to Survivable CDR, customers would have to purchase
a buffer box or collection server for each Main Processor, Local
Survivable Processor and Enterprise Survivable Processor on the
switch or, risk losing all CDR in the event of a switch, server
or communications link failure. This was cost prohibitive for most
and put critical call record information in jeopardy.” Ms.
Dritt continued, “Now, ISI has a solution for these customers
with Infortel® Select. In conjunction with the Avaya Communications
Manager 4.0, Infortel® Select can automatically log into each
of the Survivable CDR modules through a special log-in and password
that the Switch Administrator has created especially for this purpose.
Infortel® Select is then able to gather and process CDR with
no lapse in reporting. It’s like the failure never happened.”
For additional information on Infortel® Select and the Avaya
Survivable CDR, please click here.
About ISI Telemanagement Solutions, Inc.
Headquartered in Schaumburg, IL, ISI Telemanagement Solutions, Inc.
is a leading provider of solutions that optimize information, productivity,
and costs involving data, wireless, voice, and IP communications.
Audit, inventory, network optimization, and outsourcing services
allow clients to free-up time and money to make strategic investments
in IP infrastructure and applications. ISI has an international
client-base and is a leader in reliably delivering and supporting
quality products and services. In addition to thousands of clients
that consistently rate ISI as superior in quality surveys, ISI’s
solutions are certified and distributed by industry leaders such
as Cisco, Avaya, Nortel, IBM, EDS, AT&T, and many others. ISI
facilities, processes, and data security comply with ISO 9001, SAS
70, HIPAA and other important standards.
Additional information about ISI, can be found at www.isi-info.com,
requested via e-mail at info@isi-info.com,
or by calling 847.995.0002.
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