|
Please contact
Mark McNeill for more information about this press release.
| 03/11/08 |
ISI Telemanagement Solutions introduces Business
Intelligence Systems for Cisco-based Unified Communications
Customers |
Enables users of Cisco Unified Communications
to monitor,
track and benchmark performance of critical
Customer contact operations.
SCHAUMBURG, Illinois, March 11, 2008— ISI Telemanagement
Solutions, Inc., a leading global provider of comprehensive cost
management solutions for voice, data, wireless and integrated communications,
and a Cisco Development Partner since 2000, today announced the
release of their new Business Intelligence Solutions package for
users of Cisco Unified Communications platforms.
With ISI’s Business Intelligence suite of products, Cisco
Unified Communications users will now be able to compile and analyze
data for non-traditional customer contact phones showing critical
management information, including:
Ring Time
Abandoned Calls
Traffic Analysis & Statistics
David Dishek, Vice President of Unified Communications for ISI
said, “Our Business Intelligence Solutions provide valuable
insight into a company’s most critical customer communications.
ISI’s Business Intelligence reporting assists Cisco Unified
Communications users with improving customer service, enhancing
the customer experience, lowering costs, and managing resources.
It is a valuable addition to any Cisco solution.” Mr. Dishek
continued, “These types of reports benefit any company in
a non-contact center environment by helping them to reduce costs
involved in overstaffing and excess equipment, and abandoned calls,
as well as providing an audit trail of important customer interactions.
We see applications for Business Intelligence in Retail, Banking,
Insurance and virtually any industry where customers contact employees
who do not reside in a traditional call center”.
About ISI Telemanagement Solutions, Inc.
Headquartered in Schaumburg, IL, ISI Telemanagement Solutions, Inc.
is a leading provider of solutions that optimize information, productivity,
and costs involving data, wireless, voice, and IP communications.
Audit, inventory, network optimization, and outsourcing services
allow clients to free-up time and money to make strategic investments
in IP infrastructure and applications. ISI has an international
client-base and is a leader in reliably delivering and supporting
quality products and services. In addition to thousands of clients
that consistently rate ISI as superior in quality surveys, ISI’s
solutions are certified and distributed by industry leaders such
as Cisco, Avaya, Nortel, IBM, EDS, AT&T, and many others. ISI
facilities, processes, and data security comply with ISO 9001, SAS
70, HIPAA and other important standards.
Additional information about ISI, can be found at www.isi-info.com,
requested via e-mail at info@isi-info.com,
or by calling (847) 995-0002. |
